Advice and answers from the Affspace Ad team.
Find guidance for campaign setup, segments, integrations, and technical support.
Knowledge base
Find setup guidance faster
Categories
4
Topics
24
Status
Self-serve
Start with a topic or category
Use these support paths to find setup guidance, integration checks, and campaign troubleshooting context.
Choose the closest support topic
Each topic opens a short guidance card below with the context support needs before replying.
Ads
Create, review, and optimize campaigns across Google, Meta, and remarketing.
Segments
Build product, customer, and lifecycle groups from store behavior.
Integrations
Connect ad accounts, storefront platforms, and lifecycle tools.
Technical support
Troubleshoot tracking, catalog sync, permissions, and account access.
Ads
Choosing a budget
Start with a package size that matches the campaign test, account history, tracking quality, and spend guardrails. Larger top-ups should be reviewed before budget is committed.
Ask supportAds
Editing ads
Review campaign role, product focus, creative claims, and conversion data before editing active ads so changes do not reset useful learning without a clear reason.
Ask supportAds
Google display creative guidelines
Prepare display assets with clear product context, compliant claims, readable copy, and landing pages that match the message shown in the ad.
Ask supportSegments
Creating product segments
Group products by margin, demand, inventory, category, and customer intent so campaigns can prioritize the items that are ready for spend.
Ask supportSegments
Retention audiences
Build audiences around purchase history, replenishment timing, engagement, and exclusion rules so acquisition and lifecycle campaigns work together.
Ask supportSegments
Audience quality checks
Compare audience size, recency, order value, and conversion quality before using a segment to guide budget or creative decisions.
Ask supportIntegrations
Google Ads connection
Confirm account access, billing readiness, conversion tracking, Merchant Center status, and campaign permissions before launch planning begins.
Ask supportIntegrations
Meta account setup
Check business access, pixel events, catalog connection, conversion API status, and page permissions before Meta campaigns are reviewed.
Ask supportIntegrations
Yotpo integration
Use review, loyalty, and customer signals as context for segmentation and creative direction when lifecycle data is available.
Ask supportTechnical support
Fixing inactive ads
Inspect approval status, account access, budget limits, tracking, catalog eligibility, and campaign settings before assuming a performance issue.
Ask supportTechnical support
Catalog sync status
Review feed freshness, rejected products, missing attributes, and platform sync timing before scaling shopping or catalog-led campaigns.
Ask supportTechnical support
Merchant Center access
Confirm Merchant Center permissions, product diagnostics, policy issues, and linked Google Ads accounts before package review.
Ask supportCommon places teams need help
Campaign setup
Budget groups, promoted posts, display assets, and channel-specific configuration.
Connection issues
Permissions, tracking status, catalog sync, and ad account access checks.
Optimization questions
Interpreting inactive ads, budget pacing, audience performance, and reporting changes.
Send the support team the context behind your issue.
Include your platform, connected ad accounts, and the page or campaign where the issue appears.